To report suspected fraud or a lost card during normal business hours call us at (605) 717-2265. If we are not available at that number, you can call (800) 236-2442 for your Advantage ATM/Checkcard or (800) 788-9524 for your Pioneer Bank credit card. All cards reported will be coded to prevent further use. We will investigate your report and may have to issue you a new card and/or account in order to protect you from fraud.
You can obtain a replacement card faster by calling us, during normal business hours, if you needed to use one of the 800 number listed to report the fraud or loss.
Current Fraud Attempts
Pioneer Bank & Trust wants you to be aware of the various types of fraudulent communications you could be seeing. We will periodically update the Current Fraud Attempts information as fraudsters change the methods they are using to try obtain your information. We hope you will read this document and refer to it whenever you receive a request for your personal information that is out of the ordinary.
Identity Theft Brochure
Identity Theft prevention is everyone's responsibility. See what steps you can take to prevent Identity Theft or what steps to take if you become a victim of Identity theft. Identity Theft Brochure
Credit Card Fraud Prevention
Pioneer Bank & Trust recently enhanced the security on your credit card. Transactions on your credit card are now monitored for unusual activity. Unusual activity may include transactions to companies known to initiate fraudulent transactions as well as a abnormal number of transactions on your card. You may receive a telephone call about transactions on your card to verify that you authorized the transactions.
ATM/CHECK CARD/CREDIT CARD FRAUD ALERT
At Pioneer Bank & Trust, the security of your accounts and personal information is our top priority. The Federal Trade Commission has warned consumers about fraudulent emails, pop-up advertisements, and phony websites that attempt to trick people into providing confidential personal information.
One of the ways criminals are obtaining information about cards is to setup what seems to be a legitimate website for you to shop on. After you place an order using a credit or debit card, they email you telling you that in order to process your order they need additional information. The information they request can include but is not limited to your Personal Identification Number.
No reputable merchant should ask you to email them information about your card since email is not secure and any information you send them in this manner is available to a variety of hackers who may be monitoring email traffic. No legitimate merchant will ever need to ask you for your personal identification number.
If you receive a request for this information, do NOT provide the merchant with any additional information. Report the attempt to obtain your PIN to us at once by calling the location where you maintain your accounts at or (605) 717-2265. We will need the website address you placed the order on.
Pioneer Bank & Trust employees will never ask you for your Personal Identification Number or ask you to email us with personal information.