New Phone Banking Guide
Effective: 1/31/2022
In order to use Voice recognition, you will need to press 8*
If you prefer to use touch tone, please select the number next to the menu item below. If you would like to use voice
recognition press 8* anytime during the call and then say any of the options.
Main Menu
(1) Account Balance
(2) Account History
(3) Transfer Funds or Make a Payment
(4) Debit Card Services
(5) Stop Payment Inquiry
(6) Change Your Pin
(7) Get Account Information by Email
(8) Credit Card Account
Funds Transfer and Payments Menu
(1) Transfer Funds Immediately
(2) Schedule a Funds Transfer
(3) Make An Immediate Payment
(4) Hear Existing Scheduled Transfers
Debit Card Services Menu
(1) Activate a Card
(2) Deactivate or Report a card Lost or Stolen
Global Commands
Speech (8*)
Help Menu (1*)
Main Menu (3*)
Go Back (*)
Skip (5*)
Repeat (#)
Hang Up (7*)
Operator (0)
Old Phone Banking Instructions:
Our 24 Hour Phone Banking is free to use and was the first electronic banking service to give you instant access to your accounts 24 hours a day, 7 days a week from any phone. We offer the service you expect from your Local bank.
Our Free Phone Banking is easy and convenient to use. Just dial our Phone Banking number from any phone.
- Toll Free: (800) 921-BANK (2265)
- Belle Fourche area: (605) 723-2265
- Rapid City area: (605) 721-2265
- Spearfish area: (605) 722-2265
Enter your account number and PIN (personal identification number) and follow the easy to use instructions.
To make your selection: you can speak or use your phone keypad
Phone Banking allows you the following options to manage your account:
- Check account balance
- Transfer funds between your accounts and make loan payments
- Search transactions
- Get interest information
- Listen to transaction listing
Main Menu
Press or Say
(1) “Account Information”
(2) “Funds Transfer”
(3) “Bank Information”
(4) “Report Lost or Stolen Debit Card”
(5) “Report Lost or Stolen Credit Card”
Account Type Menu
Press or Say
(1) “Checking”
(2) “Savings”
(3) “CD”
(4) “IRA”
(5) “Loan”