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Important Phone Banking Information

Pioneer Bank & Trust is upgrading their Phone Banking system! Starting January 31st, our NEW Pioneer Bank & Trust Phone Banking system will be available. The menu structure will change slightly and have new features available. You will need to re-establish your PIN the first time you call. After that, listen carefully to easily navigate through the new system. During the upgrade weekend prior to January 31st, transfers will not be available on phone banking starting at 6:00 pm January 28th.

New Phone Banking Guide

Effective: 1/31/2022
In order to use Voice recognition, you will need to press 8*
If you prefer to use touch tone, please select the number next to the menu item below. If you would like to use voice
recognition press 8* anytime during the call and then say any of the options.

Main Menu

(1) Account Balance
(2) Account History
(3) Transfer Funds or Make a Payment
(4) Debit Card Services
(5) Stop Payment Inquiry
(6) Change Your Pin
(7) Get Account Information by Email
(8) Credit Card Account

Funds Transfer and Payments Menu

(1) Transfer Funds Immediately
(2) Schedule a Funds Transfer
(3) Make An Immediate Payment
(4) Hear Existing Scheduled Transfers

Debit Card Services Menu

(1) Activate a Card
(2) Deactivate or Report a card Lost or Stolen

Global Commands

Speech (8*)
Help Menu (1*)
Main Menu (3*)
Go Back (*)
Skip (5*)
Repeat (#)
Hang Up (7*)
Operator (0)

Old Phone Banking Instructions:

Our 24 Hour Phone Banking is free to use and was the first electronic banking service to give you instant access to your accounts 24 hours a day, 7 days a week from any phone. We offer the service you expect from your Local bank.

Our Free Phone Banking is easy and convenient to use. Just dial our Phone Banking number from any phone.

  • Toll Free: (800) 921-BANK (2265)
  • Belle Fourche area: (605) 723-2265
  • Rapid City area: (605) 721-2265
  • Spearfish area: (605) 722-2265

Enter your account number and PIN (personal identification number) and follow the easy to use instructions.

To make your selection: you can speak or use your phone keypad

Phone Banking allows you the following options to manage your account:

  • Check account balance
  • Transfer funds between your accounts and make loan payments
  • Search transactions
  • Get interest information
  • Listen to transaction listing

Main Menu

Press or Say

(1) “Account Information”

(2) “Funds Transfer”

(3) “Bank Information”

(4) “Report Lost or Stolen Debit Card”

(5) “Report Lost or Stolen Credit Card”

Account Type Menu

Press or Say

(1) “Checking”

(2) “Savings”

(3) “CD”

(4) “IRA”

(5) “Loan”